Delete your My Album account

You can delete your account and everything in it yourself, at any time — on the website or in the app.

How to delete it

  1. Sign in at myalbum.space or in the My Album app.
  2. Open Account.
  3. Choose Delete account, enter your password and confirm.

Deletion happens right away and can't be undone.

Go to Account

What is deleted

  • Your account: your email address and your password (kept only as a one-way hash).
  • Every album in the account, with its photos, cover, texts, saved versions and design choices.
  • The location data and the face-grouping data stored with those photos.
  • The AI chat history of those albums.
  • Shared links to those albums — they stop working.
  • Unused paid albums and AI actions — they are forfeited and not refunded.

What is kept

  • Payment records. The payment provider that handled a purchase keeps its own record of the transaction for as long as the law requires. We never receive or store card details.
  • Technical logs and error reports held by our hosting, error-monitoring and email providers. They expire on those providers' own schedules.
  • Albums made without an account are not part of any account. They are deleted automatically: 30 days after they were created if unpaid, one year after the order date if paid (we e-mail the order address 30 days before).
  • Printed album orders. The order itself — contact details, price, payment reference and delivery history — is kept as a business record. The album it was printed from is deleted with the account. While a print order is still in progress, the account can't be deleted.

Can't sign in?

First reset your password from the sign-in screen. If that doesn't work, write to us from the email address of the account and we'll delete it for you: ktstech25@gmail.com